Refund Policy

Eligibility for Refunds

You may request a refund if:

• The item is defective or damaged
• You received the wrong product
• The item is not as described

2. Change-of-Mind Returns

• Accepted within 7 days of delivery
• Item must be unused and in original packaging
• Return shipping is paid by the customer

3. Refund Process (PayFast)

• Refunds are processed via the original payment method (PayFast)
• Processing time: 5–10 business days
• In some cases, refunds may take up to 30 days depending on banks

4. Non-Refundable Items

• Used or damaged items (not due to our fault)